Peachy Green Diapers

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Returns, Warranty & Terms

 
Returns, Warranty  by 

Let Us Know: Please use the 'RMA' form to submit any return or exchange requests. An 'RMA' form allows us to best process your return/exchange requests.

Please read further down for specifics on returns. 

To Submit an 'RMA' - 
1. Log in to your account. 
2. Find the 'Track Recent Orders' header 
3. Find the order, and click 'view details'
4. Find the 'Add New RMA' link
5. Complete & Submit RMA


Shipping Error: Did we ship you the wrong product? Sorry to hear that! Please let us know within three days of package's receipt so we can make it right. 


Warranty: Snap not working? Wonky seam? We will gladly repair or replace any products that are defective due to defects in manufacturing and/or workmanship for 45 days following the diaper's arrival in your hands. This date will be confirmed against the delivery tracking # on your diaper's package. Repairs will be made by the factory which sews the diapers. Customer is responsible for shipping the defective diaper back to us. Once we receive the item(s) and confirm the defects, we will then reimburse you for these shipping charges. 

We Hope You Love Your Peachys As Much As We Love them. But something not quite right? Please see below. We've designed three ways to offer the best service to our customers' needs. 

Cash Return: Changed your mind? Please submit your return request using the 'RMA' form. Once the package is received by us and inspected, a refund will be issued via Paypal. Please allow five business days for inspection. If your order was shipped to you for free, applicable/prorated shipping charges will be deducted from the refund value. Customer is responsible for return shipping to us.

All returned items must be in 'like-new' condition. In other words, we must be able to put the product back on our shelf. Any items returned new but otherwise unsellable (pet hair, smoke smell, etc) will be eligible for a 'washed return' refund (please see below). We will contact you if your item is not in acceptable condition. 

Cash Returns must be received within 30 days of your original purchase. 


Washed Return: Washed it up and do not care for the fit? Get a new stash only for your baby to switch to undies a few weeks later? As long as the diapers are still in Excellent Used Condition (free of any stains, all components still in 'gently used' condition, diapers washed and dried per Peachy Green's care instructions), we will buy them back from you at 70% of the price you paid. 

Please submit your return request using the 'RMA' form. Once the package is received by us and inspected, a refund will be issued via Paypal. Please allow five business days for inspection. If your order was shipped to you for free, applicable/prorated shipping charges will be deducted from the refund value. Customer is responsible for return shipping to us. 

We reserve the right to refuse any Washed Returns that do not meet these standards. Washed Returns must be received within 45 days of original purchase. 


Preloved Peachy Green, Bright Star Baby or Fishnoodle Diapers to sell? Please use the 'contact us' tab to let us know what you have. We'd love to connect your diapers with a new home. Buy-back rates dependent on diaper's condition, rarity and other factors, and will be quoted on a person-to-person basis. Peachy Green reserves the right to refuse any buy backs that do not match our standards and/or needs. 

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Privacy  by 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Order Acceptance Policy  by 
Your receipt of an emailed order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Peachy Green reserves the right at any time after order receipt to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Payment Methods  by 
We use Paypal as our payment processing system. Paypal accepts Visa, Master Card, American Express and Discover. You can also opt to pay with a Paypal account.
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Shipping Policy  by 
Shipping Time -- We strive to ship every order within one business day of receipt. However, please allow up to four business days for processing.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Peachy Green or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

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Out-of-Stock/Oversells  by 
We will ship your order within 1-4 business days of receipt. In the event an item(s) ordered is not available, you will be contacted via email to arrange a substitute or to cancel the item/s. If a reply is not received, we will then attempt to contact via the phone number provided. If no reply is received within five business days of order receipt, we will then refund for the missing item(s) and ship the balance of the order. 
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Split Shipments and Preorders  by 
For an order which contains multiple items, we will make every attempt to ship all products in the same shipment. On the chance it is not all ready, your shipment may be broken into two or more waves. You will only be charged for shipping at the rate quoted to you on your purchase receipt. 

This policy excludes any 'preorder' items. For any item specified as a 'preorder,' the order in its entirety will be shipped once all items have arrived. These items will all be clearly marked, with approximate timing also specified. In the event of a preorder's significant delay, you will be contacted to confirm shipping timing. 
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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
We make every effort to have 100% correct pricing and inventory counts on the website. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Peachy Green shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an order was placed at the incorrect price, we will contact you to arrange the next step - pay additional charge, cancel item(s) or cancel order. 

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Links  by 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site (including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof), are the sole property of this Peachy Green, Copyright © 2014, ALL RIGHTS RESERVED. 

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.

All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. 
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Other Conditions  by 
We reserve the right to make changes to this site and these conditions at any time.
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